You can make a donation through the [Our Works] or [Campaigns] section on our website using the donation button, or contact us through the options below and we’ll be happy to assist you with your donation process.

Once your donation is completed, we will send you a Thank You Package that includes information about the program you chose to support.

(9AM-5PM PST, Monday to Friday)

– Phone: 877-499-9898

– Text: 213-660-1598

– Email: [email protected]

What is my User Name?

Your User Name is the email address you used when registering.

Forgot your password?

1. Click Forgot Password at the bottom of the login page.

2. Enter your registered email address.

3. You’ll receive a link via email to reset your password.

Still having trouble finding your ID or password?
The information you entered may not match what we have on file.
Please contact our us at 877-499-9898 (Mon–Fri, 9 AM–5 PM).
After verifying your identity, we’ll help you recover your login details.

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Yes! All donations are eligible for tax deductions, and we issue receipts. Donation receipts are mailed to your registered address every January. If you need one at any other time, you can request it anytime by phone or email.

How can I update my address or change how I receive newsletters?
If your address or personal information has changed, simply log in to our website and go to My Account > Account Settings to update your details.

How can I request a replacement if my mailing was lost?
If you’ve misplaced a mailing, please contact us through Contact Us or email us at [email protected] to request a re-send. To help prevent lost or returned mail, we kindly ask you to check that your address, email, and phone number are up to date under My Account > Account Settings.

TIP! By choosing to receive contents via email instead of paper mail, you help reduce printing and mailing costs—allowing us to support more children while also protecting the environment.

We provide a report on our programs and finances from the previous year through our Annual Report every first half of the year. Updates on donation-supported programs are also shared via online. Additionally, we keep you informed of the positive changes you help make through our monthly eNewsletter. 

If you have further questions, feel free to contact us!

Can I donate goods or supplies?
Yes! Donations of goods are possible both domestically and internationally.

However, due to Good Neighbors’ internal policies, all in-kind donations require prior discussion and a needs assessment before proceeding. Only products with at least 60% of their shelf life remaining can be accepted.

Please note that used items cannot be accepted, as they often do not meet the needs or conditions of the communities we serve, making distribution difficult.

If you’d like to make an in-kind donation, please visit Menu > Get Involved > Gift-In-Kind for more details. You can also contact us at 877-499-9898 (Mon–Fri, 9 AM–5 PM) or email the Gift-in-Kind team at [email protected] for assistance.

Yes! You can make donations using the name of your workplace, club, or organization.

• Clubs and groups: To prevent duplicate issuance of donation receipts, receipts cannot be issued in the club or group name. However, if donations are collected and submitted under individual members’ names, donation receipts can be issued. In this case, the group must provide the members’ personal information to Good Neighbors.

• Companies: You can register and donate under your company’s name. Donation receipts will be issued using the company information and business registration details provided during registration.

Available programs include:

• 1:1 Child Sponsorship

• Water & Sanitation

• Health & Nutrition

• Education

• Income Generation

• Humanitarian Aid

• Domestic Program

You can view details of your current sponsorship by logging in to our website at My Sponsorships. If you wish to change your sponsorship, please contact us at 877-499-9898 (Mon–Fri, 9 AM–5 PM).

To cancel a sponsorship, we handle requests only by phone to provide guidance on payment methods and hear your feedback.

Please contact us at: 877-499-9898 (Mon–Fri, 9:00 AM–5:00 PM, lunch 12:00–1:00 PM)
Note: Phone support is unavailable during lunch, weekends, and public holidays.

We hope you’ll consider continuing as a valued supporter. Regardless of your decision, Good Neighbors will always cherish your generosity and continue working to create positive change.

Your personal information is treated with the utmost care. Once it is no longer needed for sponsorship purposes, we securely delete it in line with our internal policies and applicable data protection laws, ensuring your privacy is fully protected.